Shipping & Delivery
Everything you need to know about how we deliver your handcrafted pieces.
Ready-Made Items
1–3 days
Products in stock are shipped within 1-3 business days after payment confirmation.
Custom Orders
3–14 days
Custom items require creation time before shipping. You'll receive updates throughout the process.
Delivery Area
We currently offer delivery services within Uganda.
Delivery fees vary based on your location. The exact cost will be calculated at checkout based on your delivery address.
How It Works
Place Your Order
Browse our collection or submit a custom order request.
Confirm Payment
Complete payment via Mobile Money or card. Custom orders require 50% deposit.
Preparation
Your order is carefully prepared and packaged with love.
Delivery
Receive your handcrafted piece with a personalized thank-you note.
Frequently Asked Questions
Where do you deliver?
We currently deliver within Uganda. For international shipping inquiries, please contact us directly.
How are items shipped?
All items are carefully packaged to ensure they arrive in perfect condition. We use trusted local delivery services.
Can I track my order?
Yes! Once your order is shipped, you'll receive tracking information via WhatsApp or email.
What if my item arrives damaged?
Please contact us within 24 hours of receiving your order with photos of the damage. We'll work to resolve the issue promptly.
Can I change my delivery address?
Yes, you can update your delivery address before the item is shipped. Contact us as soon as possible.